Shipping policy

①Question: When will my order be shipped?

Answer: Generally, we will ship within 48 hours after your payment, but if there are special circumstances such as promotions or product out of stock, the shipping time may be delayed, and we will notify you in advance. You can check the estimated shipping time in the order details.

②How can I follow up on my order?

You can monitor your package in a number of ways.

1. You will receive an email with a tracking link as soon as your item leaves our warehouse (split orders receive one email per shipment). Don't forget to check your spam!

2. If you are a member, you can also track your order under ‘My Orders’.

3. Enter your tracking number by clicking on one of the sites below:

USPS, USA

Canada: Post Canada

UK: DHL Express; Royal Mail Express

Australia: Post Australia

Please take note that these websites won't provide results until your package arrives your country.

③When can I anticipate receiving my package?

Depending on the courier you chose at checkout, you can anticipate receiving your package within the specified time limit. Additionally, it will be mentioned in your tracking email. Please be aware that owing to uncontrollable situations, shipping timeframes may vary. If your order has not arrived by the end of the anticipated time frame, kindly get in touch with us.

④What is the cost of shipping and How can I get my shipping for free?

The cost of shipping varies based on the courier and your location. Prior to payment, a thorough explanation of shipping options and costs to the target countries will be given at the checkout page. Certain carriers offer free shipping on orders over $99 USD or £69. When you fulfill the requirements, the discount will be automatically added to your cart.

Please be aware that not all countries or courier services offer free shipping. When you choose your delivery country on the checkout page, this will be made extremely evident.

⑤After placing my order, is it possible for me to modify my delivery address?

We regretfully cannot change shipping addresses.

Usually, you can still ask the courier directly to modify your address. Once your package has arrived in your nation, please get in touch with your preferred courier so they can make this adjustment.